:root{--ink:#183b33;--text:#263d37;--muted:#74827d;--green:#245e4b;--paper:#f5f5f0;--line:#e1e6df}body{background:var(--paper);color:var(--text);font-size:14px}a{color:inherit;text-decoration:none}.hidden{display:none!important}.btn-success{background-color:var(--green);border-color:var(--green)}.btn-success:hover,.btn-success:focus{background-color:#174838;border-color:#174838}.card{border-color:var(--line)}.topbar{z-index:20;background:rgba(255,255,255,.96);border-bottom:1px solid var(--line)}.topbar>.container{min-height:62px;max-width:960px}.brand{font-size:20px;font-weight:700;color:var(--ink)}.simple-login{max-width:380px;margin:14vh auto 30px;padding:28px}.simple-login h1{font-size:23px;margin-bottom:24px;color:var(--ink);}.simple-login .form-label{display:block;width:100%;margin-bottom:18px}.app-layout{max-width:960px;padding:30px 16px 60px}.page-heading{display:flex;align-items:center;justify-content:space-between;margin-bottom:22px}.page-heading h1{font-size:28px;color:var(--ink);margin:0}.ticket-list{display:flex;flex-direction:column;gap:12px}.ticket-card{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:16px;padding:20px;cursor:pointer;transition:.2s}.ticket-card:hover{border-color:#a9bcae;box-shadow:0 7px 25px rgba(28,60,45,.06)}.ticket-card h2{font-size:17px;color:var(--ink);margin:9px 0 8px}.ticket-card p{font-size:13px;color:var(--muted);margin:0 0 10px;line-height:1.7;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.ticket-meta{display:flex;gap:14px;color:#8a948f;font-size:11px;flex-wrap:wrap}.status-badge{display:inline-flex;align-items:center;border-radius:5px;padding:4px 8px;font-size:10px;font-weight:650}.status-badge:before{content:"";width:5px;height:5px;border-radius:50%;background:currentColor;margin-right:5px}.status-pending{background:#fff0d9;color:#9a611b}.status-processing{background:#e4edf7;color:#35678f}.status-resolved{background:#e5f1e4;color:#39734a}.status-closed{background:#eceeed;color:#6f7772}.ticket-cover{width:100px;height:82px;object-fit:cover;border-radius:8px;border:1px solid var(--line)}.empty-state{text-align:center;background:white;border:1px dashed #ccd6cc;border-radius:12px;padding:55px 20px;color:var(--muted)}.pagination .page-link{color:var(--green)}.back-list{color:var(--muted);padding:0;margin-bottom:20px}.editor-card,.detail-card,.reply-form,.reply-card{padding:24px}.editor-card .form-label,.reply-form .form-label{display:block;margin-bottom:18px}.detail-card{margin-bottom:20px}.detail-card h1{font-size:25px;color:var(--ink);margin:12px 0 16px}.detail-body,.reply-body{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.9;margin:18px 0}.detail-time,.reply-time{font-size:11px;color:var(--muted)}.attachment-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:18px 0}.attachment-item{border:0;padding:0;background:#edf0eb;border-radius:8px;overflow:hidden;aspect-ratio:1.35;cursor:zoom-in}.attachment-item img{width:100%;height:100%;object-fit:cover;display:block}.reply-card{margin-bottom:12px}.reply-form{margin-top:20px}.image-previews{display:grid;grid-template-columns:repeat(auto-fill,minmax(85px,1fr));gap:9px}.image-previews:not(:empty){margin-top:12px}.preview-item{position:relative;aspect-ratio:1;border-radius:8px;overflow:hidden;border:1px solid var(--line);background:#e9ede7}.preview-item img{width:100%;height:100%;object-fit:cover}.preview-item button{position:absolute;right:4px;top:4px;width:22px;height:22px;border:0;border-radius:50%;background:rgba(24,45,37,.75);color:white;padding:0}.form-error{min-height:18px;color:#a13f37;font-size:11px;margin:12px 0 0}.loading{position:fixed;inset:62px 0 0;background:var(--paper);z-index:1030;display:flex;align-items:center;justify-content:center}.toast{position:fixed;top:76px;left:50%;transform:translate(-50%,-15px);background:#1e473b;color:white;border-radius:8px;padding:11px 18px;font-size:12px;z-index:2040;opacity:0;pointer-events:none;transition:.2s;max-width:calc(100vw - 30px);text-align:center}.toast.visible{opacity:1;transform:translate(-50%,0)}.toast.error{background:#8b4238}.lightbox{position:fixed;inset:0;background:rgba(9,23,19,.94);z-index:2050;display:flex;align-items:center;justify-content:center;padding:55px 20px 25px}.lightbox>button{position:absolute;right:20px;top:15px;font-size:25px}.lightbox img{max-width:95vw;max-height:85vh;object-fit:contain}@media(max-width:575.98px){.app-layout{padding-top:22px}.editor-card,.detail-card,.reply-form,.reply-card{padding:18px}.ticket-card{padding:16px;gap:10px}.ticket-cover{width:72px;height:72px}.detail-card h1{font-size:22px}.attachment-grid{grid-template-columns:repeat(2,1fr);gap:7px}.simple-login{margin:8vh 16px 20px;padding:24px}}